• Not satisfied? Always contact us first – there’s a good chance we can quickly provide a solution.

• You can return your order within 30 days of receipt, as long as the products are in unused, unmodified, original condition.

• You may also return the items by shipping them back to us. Return shipping costs are at your own expense.

• We can purchase return labels at a lower shipping rate than at a package drop-off point: contact us if you would like to use this option and ask about the costs.

• Is the package too large or heavy for a normal parcel service? Ask us about rates for returning freight/pallet shipments. This applies to packages weighing more than 23 kilograms or measuring longer than 100 cm.

Steps

1. Send an email to info@krakengym.com and indicate:
   1. that you would like to return your order;
   2. the reason why you want to return it;
   3. how you wish to return: bring it back yourself, ship it with your own label, or ship it with a label from us.
2. Bring or ship the order back to the specified address. Note: due to storage capacity, the return address may differ from the original shipping address from which you received your order.
3. After receiving the return, the purchase price of the product will be refunded within 14 days via the payment method you chose when placing the order.

Conditions

1. The return service aims to offer an experience similar to shopping in-store: the product must be returned to us in unused, unmodified, original condition. You are, of course, allowed to inspect and feel the product at home, as you would in a physical store, but please repackage it as you received it, in the original packaging.
2. We may charge for any loss of value if the item is used differently than how it would be used in a physical store.
   Example: Using a weight vest during a workout or tearing open and discarding the original packaging would not be acceptable in a physical store.
3. Register your return within 30 days of receiving your order and send it back within 14 days.